Frequently Asked Questions

  • No, we do not sell animals.
    We partner with local rescues to host cat adoption events and dog meet-and-greets, giving the community a chance to meet adoptable pets and learn more about rescue organizations. Please read about puppy mills for more information about why dogs, birds, rabbits etc should not be purchased in a store. bailingoutbenji.com

  • We’re very selective about the products we bring into our shop. Every item on our shelves is chosen with your pet’s health, safety, and long-term wellbeing in mind. Here’s what guides our choices:

    ✔ High-Quality, Effective Products

    We only stock items that are well-made, reliable, and actually work. Whether it’s a supplement, grooming tool, food, or toy, we look for products with proven results and trustworthy ingredient or material sourcing.

    ✔ Third-Party Testing & Transparency

    Whenever possible, we choose brands that use independent, third-party testing for safety, purity, and nutritional accuracy. Transparency matters to us, so we support companies that openly share their testing standards, manufacturing practices, and quality control.

    ✔ Low Carbon Footprint & Sustainable Options

    We care about the environment just as much as you do. We do our best to prioritize products that:

    • Use eco-friendly or recyclable packaging

    • Support responsible sourcing

    We believe small choices can help protect the planet our pets love exploring.

    ✔ Support for Positive Reinforcement Training

    We focus heavily on tools and treats that align with positive reinforcement training, because it’s safe, science-backed, and builds stronger, happier relationships between pets and their people. That means you’ll find:

    • High-value training treats

    • Reward-based training gear

    • No-pain, no-shock training tools

    • Enrichment toys and puzzles that encourage natural behaviors

    ✔ Products We Trust for Our Own Pets

    Ultimately, if we wouldn’t use it with our own pets, we won’t sell it. Our shop is built on quality, honesty, and doing what’s best for animals—not just what’s trending.

  • We offer a curated selection of high-quality pet supplies, including:

    • Healthy dog and cat food - including frozen

    • Treats and chews

    • Toys

    • Supplements

    • Collars, harnesses & leashes

    • Shampoos, wellness products & grooming tools

    • Eco-friendly and natural pet essentials

    Our team can help you choose the right items for your pet’s needs.

  • Yes! We provide professional grooming services, including:

    • Full grooming packages

    • Baths and brush-outs

    • Dog nail trims

    • Cat nail trims

    • Basic tidy-ups and de-shedding (where applicable)

    Appointments are needed for all services. Nail trims can be booked on our website under Grooming.

  • Yes. We carry limited-ingredient diets, sensitive-stomach formulas, and natural treats. We’re happy to help you find options that support your pet’s specific dietary needs - this is where we shine!

  • Absolutely—well-behaved, leashed dogs are always welcome to shop with you.
    Leashed cats are also welcome if they’re comfortable being in-store.

  • Unfortunately we only carry items for dogs & cats. We are happy to special order items for other animals. Please also visit Fish ‘n Stuff at 4 Station Street in Athens.

  • We have a parking lot right in front of the shop. If you are in need of using the ramp, please call us and we will save the accessible spot for you.

    Our shop is quite small so aisles may tight but everything is on wheels and we are happy to move things around during your visit.

    We wish our shop were larger so that this would be a seamless process but we do our best to be welcoming to everyone.